Contact RevenueLeak
The fastest way to reach us is email. Write to [email protected] and we answer in writing, with the exact steps or the fix, not a generic reply.
Write to support
Send your message to [email protected]. One address handles everything, from questions before you subscribe to billing questions and technical problems with a connected account.
We reply by email, in the same thread, so the whole history of your question stays in one place.
What to include in your message
A complete first message lets us answer in one reply instead of three. Please include what applies to you.
- The email address of your RevenueLeak account, if you have one.
- The billing system you connected or want to connect, such as Stripe, Paddle, Chargebee, Recurly, Shopify or WooCommerce.
- What you expected to happen and what happened instead.
- The page or screen where it happened, and a screenshot if you can.
- For billing questions, the invoice number or the date and amount of the charge.
Never send full card numbers, passwords or secret API keys by email. We never ask for them.
Help inside the app for account holders
If you have an account, sign in and open Help from the menu. You can send a request from there, and it reaches us with your account details attached, so we can see your plan, connected billing accounts and audit status without asking you for them.
Plan changes, invoices, payment details and cancellation are available directly in your account settings under Billing, at any time and without writing to us.
Questions before you subscribe
You can run the estimate on the home page without an account and see how the leak categories are calculated before you pay. Plans, prices and limits are listed on the pricing page, and the most common questions are answered in the RevenueLeak FAQ.